Refund policy

Returns & Refunds

We want you to love your Premium Car Covers purchase. If something isn't right, here's how returns work.

Standard Items

You may request a return within 14 days of delivery. To qualify, the cover must be unused, unwashed, and in its original packaging with all tags attached.

Custom & Personalized Covers

Every cover is produced to the vehicle model and any special requests you provide at checkout. Because these details are made to order, custom covers can only be returned if the item arrives damaged, defective, or does not match what you ordered. Please double-check your Vehicle Model entry before submitting your order.

How to Start a Return

Email info@premiumccofficial.com with your order number and reason for return. We'll send you a return authorization and shipping instructions within 2 business days.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error.Since orders ship with free shipping, if an item is returned, the actual outbound shipping cost we incurred will be deducted from your refund.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect, in which case we cover the cost.

Damaged or Defective Items

If your cover arrives damaged or defective, contact us within 7 days of delivery with photos of the issue and we'll arrange a free replacement or full refund.

EU & UK Customers

If you are a consumer in the European Union or United Kingdom, you have the right to withdraw from your order within 14 days of receipt without giving any reason, in accordance with applicable consumer protection law. This right does not apply to personalized or custom-made covers that are not defective.

Questions

Reach us any time at info@premiumccofficial.com.